Overview
The issue involves generating personalized resume links for an anonymous questionnaire, where participants should resume from where they left off. The problem was identified as a limitation of anonymous surveys, which rely on cookies for session tracking. The solution was to switch to a personalized survey and use Sample Triggers to automate the process of sending personalized links immediately after registration.
Information
Issue: Participants unable to resume anonymous questionnaire from where they left off
Cause: Anonymous surveys rely on cookies for session tracking, which do not support resuming across devices or when cookies are rejected.
Resolution Steps:
-
Switch to a Personalized Survey:
- Convert the anonymous survey to a personalized survey to enable resume functionality using participant IDs.
-
Use Sample Triggers:
- Implement Sample Triggers to automate the sending of personalized invitation links immediately after participants register with their email addresses.
-
Automate Participant Registration:
- Ensure that the process of importing participant emails from the registration survey to the main survey is automated to facilitate immediate link distribution.
-
Test the Setup:
- Conduct thorough testing to ensure that participants receive personalized links and can resume the survey as expected.
Note: Personalized surveys allow for tracking progress across devices and do not rely on cookies, making them suitable for scenarios where participants may switch devices or reject cookies.
Frequently Asked Questions
- How can I enable participants to resume a survey across different devices?
- Use a personalized survey with participant IDs to track progress, allowing participants to resume from where they left off across different devices.
- What if participants reject cookies?
- Personalized surveys do not rely on cookies for session tracking, so participants can resume their progress even if they reject cookies.
- How can I automate the sending of personalized links after registration?
- Implement Sample Triggers to automatically send personalized invitation links to participants immediately after they register with their email addresses.
Priyanka Bhotika
Comments