Overview When High Security Mode is enabled in EFS, EFS shows an additional password validation prompt for certain user-management actions, including: Creating new EFS admin users Editing existing EFS...
Overview If the support portal page loads normally but clicking Start Chat does not display the chatbot widget, the most common cause is client-side blocking in the user’s environment. This is typical...
Overview In People → Export, if you select a Group category but leave Panel group unselected, the export can include all panelists that match the selected panelist statuses (for example, all Active).[...
Overview EFS can restrict access to individual projects by assigning project access rights to one or more teams.[1][2] If a project’s access rights are changed so that none of your teams have access a...
Overview When exporting survey results, you may see a filename such as recording.mp3 but no link or option to download the actual audio recording from the export. In Tivian/Unipark (Discover XI), Audi...
Overview If you need respondents to be redirected to an external Merit page after completing a Tivian-scripted (Discover XI) survey, you can implement the redirect on the relevant final page(s) using ...
Overview In Discover XI, a user’s ability to create and manage other user accounts is determined by their Team affiliation and the Team’s ACL rights (not by an individual per-user toggle). This articl...
Overview This article describes a data-integrity limitation that can occur in Discover XI / EFS when you combine a Standard Matrix 1 (Type 311) question with Most/Least (multi-scale / multi-dimension)...
Overview In Discover XI, a group can legitimately have 0 members if it was emptied manually (for example via a batch action) or by an automated process such as an update rule. This article focuses on ...
Overview If you discover that a participant submitted an incorrect answer, you can correct the stored data using administrative tools in DXI. This article covers three supported approaches, depending ...