This article explains why survey participants might be asked for an access code and provides solutions to common issues related to survey access.

Information

When conducting personalized surveys, participants may encounter situations where they are prompted for an access code. This guide addresses the reasons behind this issue and offers solutions.

• Reasons for Access Code Requests
• Solutions to Access Issues
• Preventing Access Code Issues

Reasons for Access Code Requests

There are two main reasons why survey participants might be asked for an access code:

1. The session duration has expired, often due to the participant pausing the survey for an extended period.
2. The distribution link is incomplete, possibly due to errors in copying and pasting the link.

Solutions to Access Issues

For Expired Sessions

If the session has expired, the participant simply needs to click on the invitation link again to regain access to the survey.

For Incomplete Distribution Links

The participant should check if the survey link they received is complete. Incomplete links may result from improper copying and pasting of the URL.

Preventing Access Code Issues

To prevent access code issues, especially those related to email URL scanners (such as those used in Office 365), follow these steps:

1. Go to Survey Settings
2. Navigate to Login Options
3. Activate the checkbox for "Allow parallel access"

This setting helps mitigate problems caused by email security features that may interfere with survey links.

FAQ

Why am I being asked for an access code when I try to take a survey?

You may be asked for an access code if your session has expired or if the survey link you received is incomplete. Try clicking the invitation link again or verifying that the URL is complete.

How can I prevent participants from being asked for access codes?

Enable the "Allow parallel access" option in your survey settings under Login Options. This can help prevent issues caused by email URL scanners and other security features.